‘But, unfortunately, the response of many people to this kind of thing is just “do better Facebook” or “do better Twitter.” […] When you run a platform and you need to make thousands or hundreds of thousands or millions of these kinds of decisions a day, you’re going to make mistakes. And that’s not because they’re “bad” at this, it’s just the nature of the beast. With that many decisions — many of which involve people demanding immediate action — there’s no easy way to have someone drop in and figure out all of the context in the short period of time they have to make a decision.’
Facebook, Twitter, Google, et. al., rely on algorithms and armies of beleaguered content moderators to try to protect people from abuse — and when you keep seeing stories about victims being punished, while their abusers get off scot-free, one can tell it’s clearly not working. If these industry titans, flush with smarts and capital can’t cope with the nastiness their platforms enable, then I think it’s safe to say that online discourse will remain completely fucked forever.